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Q.
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What is your company?
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A.
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Forex Cargo is a licensed and bonded ocean transport intermediary, Non-Vessel Common
Carrier (OTI-NVOCC) that specializes in the transport of household
goods and personal effects to the Philippines, via ocean cargo. The cargo
business was established in the USA in 1987 and now serves the shipping needs of
the Global Filipino in four (4) continents.
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Q.
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Where are you located and what are your contact information?
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A.
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We are located at
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US, California Warehouse
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US, Virginia Warehouse
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12820 S. Main St.,
Los Angeles, CA 90061
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5222 Eisenhower Avenue,
Alexandria, VA 22304
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310-523-4080
310-523-4070 (fax)
forexcal@forexdkm.com (e-mail)
Contact Person(s):
JP and Ging Carino.
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703-823-1508
forexdc@forexdkm.com (e- mail)
Contact Person(s):
Carmen De Jesus
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These are the warehouses where your orders can be delivered, consolidated, repacked and
shipped.
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In Manila, our address is
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69 Marcos Highway,
San Isidro, Cainta, Rizal
Contact Number:
661-3991; 661-3992
655-5830; 655-5788, 392-9650
Contact person(s): Vicente Reyes.
Forexworld Customer Care
1107B Tektite West Tower
Exchange Road, Ortigas Center,
Pasig City 1605
Contact number(s):
638-3555 to 58 Loc. 105
638-3559 (fax)
Mobile:
+63 916 308 6897 (Globe)
+63 908 433 9380 (Smart)
customercare@forexworld.com (e-mail)
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Q.
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What are your shipping rates?
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A.
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Rates differ according to the size of the box.
For your reference, below is a price guide for our available box sizes.
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Published Rates for LA Warehouse
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Box
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Dimension
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Shipping Charge
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Green box (non commercial box)
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24” x 18” x 24”
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$65.00
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Blue box (regular box)
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23” x 20” x 17”
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$55.00
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Red Box (medium box)
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23” x 16” x 17”
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$45.00
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Bulilit box
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18” x 16” x 9”
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$35.00
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Any box smaller than the bulilit
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$25.00
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These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination.
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Published Rates for
VA Warehouse (DC/MD area as well)
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Box
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Dimension
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Shipping Charge
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Manila
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Luzon
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Visayas
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Mindanao
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Traditional Box
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Forex Blue 450
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23" x 20" x 17"
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$108
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$115
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$115
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$122
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Forex Blue 300
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18" x 18" x 16"
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57
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65
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65
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70
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Forex Blue 150
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17.5" x 9" x 16"
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30
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35
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35
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35
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Non commercial box
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23" x 20" x 20"
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118
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125
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125
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132
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Red Box
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23" x 20" x 17"
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65
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85
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85
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95
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There is an additional $5- $10 handling fee for repacking, consolidating
smaller items into a bigger box. Furthermore, additional charges will apply if packages
need to be picked up from a house or a supplier. Charges will depend on factors
like the size of the box, area where the box will be picked up, readiness of the
box, or if the items need to be repacked and consolidated.
These rates apply to Metro Manila deliveries only. Deliveries to provinces
are available for an extra charge, depending on its destination.
See Provincial Rates
Mindanao
add $20 per box
for Mindanao from smallest box to Green box
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- Maguindanao
- North & South Cotabato
- Saranggani Province
- Sultan Kudarat
- Surigao del Norte
- Surigao del Sur
- Agusan del Sur
- Lanao del Norte
- Bukidnon
- Zamboanga ,Norte,Sur,Sibugay
- Davao City
- Davao del Sur
- Davao del Norte
- Davao Oriental
- Compostela Valley
- Agusan del Norte
- Missamis Orriental
- Missamis Occidental
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Visayas 2
add $15 per box
for Visayas from smallest box to Green box
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- Palawan
- Masbate
- Marinduque
- Romblon
- Samar , Leyte , Biliran
- Catanduanes
- Bohol
- Negros Orr/Occ
- Iloilo,Antique,Aklan,Capiz
- Occ Mindoro
- Iloilo City
- Cebu City
- Bacolod City
- Tacloban City
- Orriental Mindoro
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Luzon 2
add $10 per box
from smallest box to Green box
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- Sorsogon
- Albay
- Camarines Sur/Norte
- Ilocos Norte/Sur
- Abra , Kalinga Apayao
- Mt Province, Benguet, Ifugao
- NuevaViscaya , Isabela , Cagayan Valley
- Aurora , Quirino
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Luzon 1
add $5 per box
from smallest box to green box
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- Laguna , Batangas, Quezon
- Bulacan, Bataan
- Pampanga, Tarlac
- Zambales , Nueva Ecija
- Pangasinan , La Union
- Rizal
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For odd-sized or oversized boxes, please e-mail or call us with the length, width
and height information so so we can give you a quote.
We can repack and consolidate small items and packages for you to fit into one of
our bigger boxes to save you on shipping costs.
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Q.
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Can you store items in you warehouse?
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A.
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We have a storage policy for storing your items. We can collect and store your orders/packages
for you for up to thirty (30) days . If you don't request to ship by then,
we charge a storage fee of $10 per month until your box is shipped.
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Q.
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Is there a weight limit?
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A.
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Since we ship by ocean, there is technically no weight limit. However, we
recommend that the boxes can at least be carried or handled by two (2) people, for the
safety of your boxes.
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Q.
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Will I be taxed for my shipment?
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A.
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You will not be taxed in US or in Manila. The charges we quote are inclusive
of taxes and Customs documentation.
Certain items, however, require a tariff charge. You may call or e-mail us
(
forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
) to inquire about these items (e.g.
appliances, electronics and other high-end items).
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Q.
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How long does shipping take?
How often do you load?
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A.
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From the time the boxes are loaded in the container and leaves the port in US.
Approximately 4-6 Weeks for Metro Manila deliveries
Approximately 6-8 Weeks for Provincial deliveries
We load 5-8 containers a week for our LA warehouse, more when needed.
As per our VA warehouse, kindly verify with our Customer Service Representative for shipment schedule(s).
Do take note that certain delay(s), of about a week or two (2), may be added to the above mentioned period due to US and Philippine Customs random inspection of shipment.
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Q.
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How do we pay?
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A.
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For shopping services, your Forexworld account has to be pre-funded and the replenishment
of this account is done by depositing to the following account:
You have 3 options:
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Deposit the Peso equivalent using the prevailing bank exchange rate into our Peso Account with BDO
For items that will be delivered to the warehouse in
LA (Los Angeles, California)
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Account Name: Forex Cargo Phils. Inc.
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Account Number: 000330 468 618
For items that will be delivered to the warehouse in
VA (Alexandria, Virginia)
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Account Name: Chartered Forex Phils. Inc.
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Account Number: 00681 002 3886
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Deposit to our Dollar Account with BDO
For items that will be delivered to the warehouse in
LA (Los Angeles, California)
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Account Name: Forex Cargo Phils. Inc.
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Account Number: 100 330 454 862
For items that will be delivered to the warehouse in
VA (Alexandria, Virginia)
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Account Name: Chartered Forex Phils. Inc.
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Account Number: 106 810 023 916
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Pay using PayPal to account E-shop@forexdkm.com
(
For items delivered to the warehouse in Los Angeles, California ONLINE SHOPPING only)
*
Note:
You may call our customer
service representatives for further inquiries.
Once deposited, simply fax the deposit slip to:
Fax Number: +63 (2)-6383559
Attention: Forexworld CSR
Or inform us your payment via e-mail (customercare@forexworld.com) by attaching a scanned copy of your deposit slip.
For Shipping services, please take note that we do not accept CODs. Payment must be made as soon as we inform you (via email) of your invoice details.
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Q.
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Can we Pick-up items from Forexworld office? |
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A.
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Yes, you can pick-up the ordered items from this address:
1107B West Tower
Philippine Stock Exchange Center,
Exchange Rd., Ortigas Center,
Pasig City, Metro Manila
Philippines 1605
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Q.
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How do we know if the order was placed and how do we get updates? |
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A.
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You may login to your
Forex Online Shopping
account and view the status of your order or you may contact a customer representative
for questions regarding your orders.
Telephone Number: +63 (2) 638 3555 to 58 Loc. 105
MOBILE:
+63 916 308 6897 (Globe)
+63 908 433 9380 (Smart)
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Q.
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Can I place multiple items in one order? |
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A.
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Yes, you can order multiple items in one order for as long as it is from the same
online store or supplier.
For orders from a different supplier, another order should be created. (please see Online Shop/ Drop Ship instructions for more details.)
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Q.
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Can I order from ebay? |
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A.
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Yes, you can order items from ebay. If there is no " buy now " price, we can place a maximum bid for you only once.
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Q.
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What kinds of goods are prohibited? |
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A.
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Forex Online Shopping reserves the right to refuse confirmed orders that will fall under the
following categories or items:
- Currencies
- Checks
- Money orders
- Travellers’ checks
- Precious Metals
- Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
- Jewelry
- Watches
- Firearms
- Ammunition
- Gun parts and accessories (e.g. Reloaders)
- Toy Guns
- Explosives
- Drugs and other prohibited substances
- Lewd, obscene and pornographic materials
- Perishables
- Gambling paraphernalia
- Industrial carbons
- Combustible materials
- Hazardous materials
- Goods of commercial quantities
- Large electronics and appliances
- Big Car parts
- Tires / Wheels and mags
When in doubt, please email us
at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
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Q.
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What can I ship? |
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A.
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Items such as the following:
- Books
- Toys
- Household goods and personal effects
- DVDs
- School supplies
- Clothes
- Shoes
- Bags
- Vitamins (limited quantity)
- Furniture
- Electronic items
- Food items (non perishable)
Almost anything that you can order online from different online
stores such as Ebay, Amazon, Best Buy, Gap, etc.
Bigger items may also be shipped. Just advise us in advance so
we can verify and confirm.
Again, when in doubt, email us
at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
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Q.
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How do I go about doing this? |
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A.
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There are two types of orders to be placed:
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ONLINE SHOP
orders
- Ordering through
shop.forexworld.us
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Drop Ship orders -
your orders are delivered to our Forex US Warehouse
WE ORDER AND SHIP FOR YOU – (ONLINE SHOPPING)
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Login to your Forex Online Shopping (FOS) account
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Tell Us What You Want
- Browse through online stores e.g. Ebay, Amazon, BestBuy, Yahoo, Barnes & Noble.com and other online stores.
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In your FOS account click
Place a New Order
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Select the type of Order (
Online Shop
)
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Include in the
Supplier’s URL
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Select the
Warehouse
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Start including your order(s) by clicking
Add Item
- Input the following details in the appropriate field:
- Ship when received
- Item Description
- Item Code
- Item URL
- USD Amount
- Quantity
- Discount (if any)
- Remarks (special/additional instructions)
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Wait for Confirmation
- A customer representative will contact you through phone or email to verify and confirm your orders.
- You will then receive an email notification that informs you of the order that has been approved for ordering.
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Pre-pay in BDO
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Add funds to your
Forex Online Shopping
account by making a deposit to Forex's Banco de Oro account at any Banco De Oro branch.
See Payment Options in FAQ # 8
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Wait for your Order
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After payment has been received through
Forex Online Shopping
system, your orders will be processed.
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You may verify and check the status of your orders by accessing your
Forex Online Shopping
account.
- You may also instruct us ahead of time regarding the shipment of your items or any additional instructions.
*Please see Online Shopping instructions for more details.
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YOU ORDER AND WE SHIP – (DROP SHIP)
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Shop from online stores e.g. Ebay, Amazon, BestBuy, Yahoo, Barnes & Noble.com and other online store.
Have your ordered items delivered to the following Forex US warehouse:
| US, California Warehouse |
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YOUR NAME
12820 S. Main St.
Los Angeles, CA 90061
Tel no. 310-523-4080
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| US, Virginia Warehouse |
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YOUR NAME
5222 Eisenhower Avenue,
Alexandria, VA 22304
Tel no. 703-823-1508
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It is important that your name is on the shipping label so we know it is for you. Please note that there is no need to put Forex Cargo on the delivery label.
Just use your name
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Login to your Forex Online Shopping (FOS) account
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Click
Place a New Order
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Select the type of order (
Drop Ship
)
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Include in the
Store/Origin
of the drop ship item
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Select the
Warehouse
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Input the
Estimated Time of Delivery
and
Tracking No.
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Start including the detail(s) of your order(s) by clicking
Add Item
:
- Ship when received
- Item Description
- USD Amount
- Quantity
- Remarks (special/additional instructions)
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Wait for a Customer Service Representative to contact you, through phone or email.
- An email notification will be sent to your registered email address regarding your invoice.
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Pre-pay in BDO
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Add funds to your
Forex Online Shopping
account by making a deposit to Forex’s Banco de Oro account at any Banco De Oro branch.
See Payment Options in FAQ #
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Wait for your Order
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After payment has been received through
Forex Online Shopping
system, you may check the status of your packages by accessing your Forex Online Shopping account.
- You may also instruct us ahead of time regarding the shipment of your items or any additional instructions.
* Please see Drop Shipping instructions for more details.
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Q.
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Will my ordered items be delivered in its original packaging? |
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A.
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Orders will be shipped in its original packaging from your suppliers.
Forex reserves the right to open and inspect all orders delivered to
our warehouses to make sure that no package contains any
prohibited goods. This applies to both online shop and drop ship packages.
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Q.
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Where can I have my box delivered? |
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A.
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We can ship to almost anywhere in the Philippines. We prefer to deliver to
a residential address instead of a business address as deliveries often begin before
and end after most office hours.
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Q.
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Can I purchase extra Insurance to cover total value of shipment? |
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A.
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Our boxes are insured for $100 to $500 depending
on the size of the box used for shipping. Additional insurance may be purchased
at a cost of $5 per $100 insurance coverage.
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Q.
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Can I purchase electronics and big ticket items? |
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A.
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Yes, we ship electronics and big ticket items. To get a quote,
please inform us through email (customercare@forexworld.com)
the following information in order for us to be able to provide you with a more accurate shipping rate:
1. Box and product (item) dimension
2. Product/Item description
3. Item quantity
4. Amount of the item
5. Location of delivery (e.g. Metro Manila, Provincial area)
In addition, we encourage you to buy extra insurance for such items to cover any loss(es) or damage(s).
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Q.
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Are there Refunds or Warranties for the items ordered? |
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A.
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Forex Online Shopping
does not
offer any refunds or warranties of its own. Furthermore buyers are responsible for
the shipping cost back to the US if they want to avail of the supplier's warranty
Items you buy abroad may be subject to warranty but
Forex Online Shopping
is not responsible for items not being functional
when delivered.
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Q.
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How can I get a refund on my unused funds? |
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A.
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You may cash out unused funds anytime by:
1. Calling our Customer Service Representatives
2. Email our Customer Service Representatives a request for refund for your item(s).
- Once request is approved, a check will be made to your registered Name, which can be mailed to your registered address
or which you can pick-up at our offices on a specified pick-up date/time.
- In addition, our customer service representative(s) may suggest depositing these funds to your account to avoid the
hassle of waiting for the check to be mailed or to avoid the hassle of travelling.
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Q.
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How do we track our boxes? |
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A.
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You can use Forexworld Box Tracker to check
the status of your shipment at any time during and after delivery.
or you may contact:
Forex Cargo (Phils) Inc.
69 Marcos Highway, San Isidro,
Cainta Rizal 1900
Tel. Nos.:
+632 655-5830, ,
+632 655-5788(PLDT)
***NOTE: Please be advised that a few days are needed to update the status in the box tracker as information
are provided by our respective offices in the US once shipment are confirmed.
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Q.
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What is the Order Calculator? |
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A.
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The order calculator is a tool provided for the customers to be able to calculate a rough estimate of the total amount of orders made through Forex Online Shopping (Online Shop). This also includes information on the converted PHP currency amount based on the bank's current prevailing exchange rate for the day.
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If your question was not answered by this FAQ, please do not hesitate
to email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
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